Trust centre

Your family's data, handled with care

Facts about how a child grows and learns are some of the most private data there is. This page is how we look after it. It is written for parents, not lawyers. The formal papers are one click away.

Your data and your rights

What we hold about you and your child, and where it lives. And the rights you have over it, in plain English.

Delete your data

How to remove what we hold about your family. You can delete a child's record yourself in the app. One email covers the rest. No tricks to keep your data.

Children's data and safeguarding

The extra care we take with data about children. And what we do when we are worried about a child's safety.

Security

How we keep your data safe when it is sent and when it is stored. Who can see it. How to tell us about a weak spot.

Who processes your data

The providers that process data for us, what each one sees, and where it runs.

How we use AI

Our rules for AI. Clinicians design how it works, and it never makes choices about your child on its own. Privacy is built in. Your family's data never trains an AI model.

We never sell your data, and we never share it for marketing.
Your family's data is never used to train AI models, ours or anyone else's.
You can see what we hold and delete it, at any time, for free. For a child's record, you can do it yourself without asking.
We collect the least data each feature needs, not the most we could.
We tell you in plain language first; the legal text is always alongside.
If something goes wrong with your data, we tell you, not just the regulator.

The formal documents

Ask us anything about your data

Questions about your data go straight to the person in charge of keeping it safe, not to a queue: info@helloassembly.com . You can also complain to the Information Commissioner's Office at any time. You don't need to ask us first, and it won't affect your account.